Privacy Policy

Your privacy is important to us. This policy, along with our cookies policy and terms and conditions of use, sets out what we do with any information you give us and the information we capture while you are using this website.

Our website is operated from the UK and our privacy policy complies with data protection legislation including EU General Data Protection 2016/679 (GDPR) and relevant UK data protection legislation.

We are committed to protecting your privacy and honouring the integrity of your personal information. We will never use your information for marketing or pass on your details to third parties for marketing purposes without your permission. If you have any requests about the personal information we hold on you, or any queries about our data protection practices, please contact us using this form or write to:
The Data Protection Officer
The Poster Point
Conyngham Hall
Bond End
Knaresborough HG5 9AY

What we collect

We collect personal information from you when you:

  • sign up to our mailing list
  • create an account
  • buy a product from us
  • contact us, by email, in writing or by phone
  • post content on our social media pages.

We collect your name, email address, postal addresses and telephone numbers. Credit card information used to pay for purchases is held securely at a Financial Services approved location and cannot be accessed by us.

When you browse our store, we automatically receive your computer’s internet protocol (IP) address, which gives us information about your browser and operating system. We also collect information using cookies. Some of these cookies are essential for making parts of the site work, like the shopping basket and user accounts. Other cookies help us to analyse web traffic and browsing behaviour so we can assess how well our site is meeting our customers’ needs. Please take a look at our cookies policy to find out more.

You warrant that the information you give us is true, accurate and current and you shall inform us of any changes made to it. You shall not pretend to be any other person when providing us with this information.

How we use the personal information you give us

We use the personal information collected through this website for the following purposes:

  • fulfilling product orders
  • resolving any problems with order fulfilment or delivery
  • keeping you up to date on the progress of your order
  • recording your purchase history
  • emailing you about new products of interest and exclusive news when you’ve consented to be contacted in this way
  • improving the website, our goods and services and our marketing materials
  • from time to time, conducting market research, for example we might contact you by email, phone or post.

We only use the information you give us in the ways stated in this policy.

We will not use your information for marketing without your consent.

We will keep your personal data only for as long as is reasonably necessary to answer queries, resolve problems, provide services and comply with legal requirements. This means we may retain your personal information for a reasonable period after you stop using our services.

Passing information to other organisations

We will never sell, share or hire your personal information to third parties for marketing purposes without your permission.

We use other companies for credit card verification, delivery and email services. When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, you are consenting to our collecting your information and using it for that specific reason only. We do not provide your information to these companies for their own, permanent use. They are only allowed to use the information to help us fulfil our services to you.

There are some other circumstances in which we will need to share your information. They are: when we are required to do so by law; to enforce our terms and conditions of use; or to protect our rights, properties, safety, customers, or others.

How we protect your personal information

We are committed to keeping your information secure. We take all reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

Unfortunately, the transmission of data over the internet is not completely secure. We will do our best to protect your personal data but we cannot guarantee the security of your data transmitted to our site. Transmission is at your own risk and we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to data you provide when you are accessing or ordering through our website. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

If you pay for your products by credit card, the information is encrypted using secure socket layer technology (SSL) and stored with an AES-256 encryption. The payment gateway meets all PCI-DSS requirements and additional generally accepted industry standards. Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. Once complete, your purchase transaction information is deleted.

If you create an account with us, please keep your password safe. We will never send you an unsolicited email asking for user name or password details.

Opting out of emails?

If you change your mind about receiving our emails, you can select the unsubscribe link at the bottom of the emails. We will action your request as quickly as we can but please be aware that it may take up to 10 days to remove your details.

If you believe that you have received any spam email from us, or are receiving emails that you have not authorised us to send you, please tell us immediately by clicking here.

Updating, correcting, deleting or viewing your personal information

If you would like to access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, please click here to email a request or write to:
The Data Protection Officer
The Poster Point
Conyngham Hall
Bond End
Knaresborough HG5 9AY

Links to other websites

On some pages of our website, we include links to other sites that we think might be of interest. We are not responsible for the privacy practices of these sites and encourage you to read their privacy statements you before you submit any personal information.

Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this privacy policy or our website’s terms and conditions of use.

Competitions and surveys

Occasionally, we may offer you the chance to take part in competitions or surveys related to our products and services. If you choose to participate, we will request certain personal information, which we would use to notify you if you have won, confirm prize delivery or other related purposes. We may decide to use a third party to conduct these competitions or surveys. This company will be prohibited from using your personal information for anything other than delivering our services unless you give your consent. The name of any such company will be visible on any page where you are invited to part with your information or views. We will never share the personally identifiable information you provide through a competition or survey with other third parties without your permission.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page, so please review it from time to time. If we make significant changes to how we use personal information we will notify you by email.