Delivery and Returns

Delivery

We deliver to the UK, Isles of Scilly, Isle of Man, Channel Islands, Ireland, France, mainland Spain, Germany and Austria.

Delivery prices
 Country Shipping cost Est delivery time
UK
£3.95 on all orders
Delivery usually takes 3 to 5 working days 

Isles of Scilly and Isle of Man
£8.99 on all orders
Delivery usually takes 5 to 7 working days 
Channel Islands
£9.99 on all orders 
Delivery usually takes 5 to 7 working days
Ireland 
£11.99 on all orders
Delivery usually takes 5 to 7 working days
France and Germany
£10.99 on all orders 
Delivery usually takes 5 to 7 working days

Mainland Spain

We’re sorry but at the moment we can’t deliver to the Spanish Islands

£11.99 on all orders
Delivery usually takes 5 to 7 working days

Austria 

£13.99 on all orders 
Delivery usually takes 5 to 7 working days

 

If your delivery address is outside the UK, you may have to pay import duties, taxes and additional charges for customs clearance. Your local customs office will add these and we recommend you check rates with them.

Orders sent by standard delivery to a UK address usually take between 3 and 5 working days to arrive. All our orders are sent by courier and require a signature on delivery. The courier will attempt three deliveries. You will be sent a tracking link when your order is despatched so you can keep an eye on its progress and make sure someone is in to receive your lovely posters. Delivery times are indicative only and we will not be liable for any delay in the delivery of products. Delay in delivery will not entitle you to cancel the order unless you have given 7 days’ written notice requesting delivery to be made.

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Changing or cancelling an order

Off-the-peg posters: If you want to change or cancel an order for off-the-peg (that is not personalised) posters, please contact us as soon as you can using our contact form. Our orders move quickly to despatch and we cannot change orders once they have been processed. If we are able to cancel your order, we will reimburse the credit or debit card you used to pay within 14 days. If we were not able to catch your order before it was despatched, you will have to wait until you receive your order and return it, following the process in our returns policy, described below.

Customised posters: We will email you a proof of your custom poster for approval before we print. You will have 3 working days to approve the proof. If you are not happy with the proof, we will make reasonable amends. If after these amends, you remain unhappy with the product, we will cancel your order and refund any payment made. If we haven't heard from you, we will assume you are happy with the proof and go ahead with print and despatch. Once we've printed your order, we cannot cancel or change it.

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Returns and refunds

Off-the-peg poster refunds and returns  

We want you to be happy with your purchase and so we operate a 30 days no-quibble returns policy. If you receive an item that you are unhappy with, please return it to us within 30 days of when you received your order and we’ll give you a full refund for the goods and your initial delivery cost. Unless the goods are faulty, you will need to pay for the cost of the return.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and you must provide a receipt or proof of purchase. The address for returns is The Poster Point, Conyngham Hall, Bond End, Knaresborough, HG5 9AY.

Once we receive your return, we will send you an email to notify you that we have received your item and are processing your refund. We will credit your original payment method within 14 days.

If you have any questions about this policy please click here to email us or call 01423 799123.

Custom poster refunds and returns

Customised posters are made to order after approval by you. Once a custom poster has been printed, we can't offer returns or refunds unless the poster is faulty. We want you to love your custom products so please make sure you're happy with the proof we send to you.

If the goods you receive are damaged or faulty, please email us by clicking here or call 01423 799123 within 14 days of receipt of the goods and we will organise replacements.

Damaged or faulty goods

If the goods you receive are damaged or faulty, please contact us using this form or call 01423 799123 within 30 days of receipt of the goods and we will organise replacements.

Exchanges

We only exchange items if they are defective or damaged. Please contact us using this form or call 01423 799123 within 30 days of receiving the goods and we will organise replacements.

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