Terms and Conditions of Use

This website (www.theposterpoint.co.uk) is operated by The Poster Point Group Limited (the ‘we’ referred to in these terms). We are a limited company registered in England. Our company number is 12103935. Our registered office address is 12 Stockdale Walk, Knaresborough HG5 8DZ.

This website, including all related information, tools and services, is made available to you, the user, on condition that you accept all terms, conditions, policies and notices stated in these terms and conditions and the other policies posted on our website.

By visiting the website or placing an order, you agree to be bound by these terms. Please read our terms and conditions carefully and, if you don’t agree with them, please don’t use our website.

We may change these terms occasionally and it is up to you to check them regularly before you order products in case they have changed. The most up-to-date version of the terms will be displayed on this page. By continuing to use the website after changes have been posted, you are accepting these changes.

If you have any questions about these terms, please get in touch before placing an order.

Please note that the headings used in this agreement will not limit or otherwise affect these terms.

Your responsibilities if you break these terms and conditions

You agree that you will be responsible for any costs and expenses, including reasonable legal fees (if applicable), incurred by our officers, directors, employees, agents and suppliers a result of you breaking these terms and conditions of use, or if any liabilities are incurred as a result of your use of this website.


1. Online store terms

When you buy a product from www.theposterpoint.co.uk you are making a contract with The Poster Point Group Limited. Please note that these terms do not affect your statutory rights as a consumer.

You must be 18-years-old or older to use this website. If you’re under 18, you may only use it under the supervision of a parent or guardian.

You agree not to reproduce, duplicate, copy, sell or resell any goods that you order. You also agree not to reproduce, duplicate, copy, commercially exploit or create derivative works of the images and written content on the web pages of www.theposterpoint.co.uk. You can read more about our copyright rules below.

You agree that we can communicate with you by email and that this email communication satisfies any legal requirements related to communication being in writing. We will not use your email for marketing purposes without your consent. Find out more about our privacy policy here.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

You understand that your content (not including credit card information) may be transferred unencrypted and involve transmissions over various networks and changes made to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. Your privacy is important to us. Our privacy policy describes how we keep your personal information safe.


2. The order process

When placing an order, you warrant that all information you provide is accurate and complete. You agree that your order is an offer to buy the product(s) listed in your order on the terms set out in this document.

All orders are subject to acceptance and product availability. At our sole discretion, we reserve the right to refuse to accept and therefore process an order for any reason, from anyone, at any time. This includes not processing a transaction or stopping a transaction after processing has begun. Examples of reasons why we may not accept an order are: that we are unable to obtain authorisation for payment; shipping restrictions apply to a particular item; the item ordered is out of stock; an order appears to be placed by dealers, resellers or distributors; or that you breach our terms and conditions. If your order is not accepted, we will send you an email explaining why.

After you submit an order to us, we will send you an email acknowledging your order. This email will include your order number, details of the items you have ordered, delivery details, payment method, cost (including VAT and delivery costs). Please note that this email does not constitute acceptance of your order.

You must check all the details on this order acknowledgement email are correct and contact us as soon as possible if anything is incorrect.

Acceptance of your order and formation of a contract of sale between you and www.theposterpoint.co.uk takes place when we dispatch the order to you. We will send you an email to confirm despatch.


3. Delivery


We deliver to the UK and internationally. Our UK delivery charge is a flat rate of £4.95; international orders are priced based on parcel weight and current courer charges. Most international orders fall into the lower price band - for example we can send up to six A1 posters in this band.

We have listed below common international destinations and current prices. If you would like to place an order for international shipment and your destination is not listed, please contact us for a quote.

Delivery prices
 Country Shipping cost Est delivery time
£4.95 on all orders
Delivery usually takes 3 to 5 working days 

0-1 KG  - £20.00

1.01-2 KG - £26.00

 Delivery usually between 3-17 days

0-1 KG - £25.00

1.01-2 KG - £38.00

Delivery usually between 3-17 days


If your delivery address is outside the UK, you may have to pay import duties, taxes and additional charges for customs clearance. Your local customs office will add these and we recommend you check rates with them.

Orders sent by standard delivery to a UK address usually take between 3 and 5 working days to arrive. All our orders are sent by courier and require a signature on delivery. The courier will attempt three deliveries. You will be sent a tracking link when your order is despatched so you can keep an eye on its progress and make sure someone is in to receive your lovely posters. Delivery times are indicative only and we will not be liable for any delay in the delivery of products. Delay in delivery will not entitle you to cancel the order unless you have given 7 days’ written notice requesting delivery to be made.


4. Prices and payment

Prices for our products are correct at the time of listing. We reserve the right to change the price of any product at any time without notice and if we discover an error in the prices listed for goods we will not be under obligation to sell at that price. Prices on product pages do not include VAT because we are not required to charge VAT. They exclude delivery charges, which are added during the checkout process. They are displayed before you decide to place an order.

Please note that discount offers and codes cannot be used on sale items.

We accept payment by Visa, Mastercard and American Express debit and credit card; by PayPal; and by purchase order.

If you pay by debit or credit card, payment information is encrypted using secure socket layer technology (SSL) and stored with an AES-256 encryption. The payment gateway meets all PCI-DSS requirements and additional generally accepted industry standards. Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. Once complete, your purchase transaction information is deleted.

Unfortunately the transmission of data over the internet is not completely secure. We will keep details of your order secure in so far as it is in our power, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to data you provide when you are accessing or ordering through our website. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

You warrant that the credit/debit card you use is yours, or that you have authorisation from the owner to use it. You also warrant that there are sufficient funds in your account to cover payment of the product(s) ordered. All credit and debit card transactions are subject to validation checks and authorisation by the card issuer. If the card issuer refuses to authorise payment, we will not be liable for any delay or non-delivery.

If you pay by PayPal, you will be directed to the PayPal site to log into your account and complete the order as usual. We’re sorry but security rules mean we can only send your order to the address that appears on your transaction details page.

We accept school purchase orders. The process is straightforward and involves us creating an account for you and validating the purchase order number and school details before we process your order and despatch the goods. We will include a paper invoice with your order and send an electronic version to the account email address. You must pay the invoice in full within 30 days of the date of the invoice. Payment should be made by direct transfer to The Poster Point bank account given on the invoice or by sending a cheque to The Poster Point, 12 Stockdale Walk, Knaresborough, HG5 8DZ. All amounts due must be paid in full, without deduction or withholding. For more information, see ‘Using a purchase order’.


5. Changing or cancelling an order

Off-the-peg posters: If you want to change or cancel an order for off-the-peg posters, please contact us as soon as you can using our contact form. Our orders move quickly to despatch and we cannot change orders once they have been processed. If we are able to cancel your order, we will reimburse the credit or debit card you used to pay within 14 days. If we were not able to catch your order before it was despatched, you will have to wait until you receive your order and return it, following the process in our returns policy.

Customised posters: We will email you a proof of your custom poster for approval before we print. You will have 3 working days to approve the proof. If you are not happy with the proof, we will make reasonable amends. If after these amends, you remain unhappy with the product, we will cancel your order and refund any payment made. If we haven't heard from you, we will assume you are happy with the proof and go ahead with print and despatch. Once we have printed your order, we cannot cancel or change it.


6. Returns and refunds

Refunds and returns of off-the-peg posters

We want you to be happy with your purchase and so we operate a 30 days no-quibble returns policy. If you receive an item that you are unhappy with, please return it to us within 30 days of when you received your order and we’ll give you a full refund for the goods and your initial delivery cost. Unless the goods are faulty, you will need to pay for the cost of the return.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and you must provide a receipt or proof of purchase.

Once we receive your return, we will send you an email to notify you that we have received your item and are processing your refund. We will credit your original payment method within 14 days.

If you have any questions about this policy please click here to email us.


Refunds and returns of custom posters

Customised posters are made to order after approval by you. Once a custom poster has been printed, we can't offer returns or refunds unless the poster is faulty. We want you to love your custom posters so please make sure you're happy with the proof we send to you.

If the goods you receive are damaged or faulty, please email us by clicking here within 14 days of receipt of the goods and we will organise replacements.


Damaged or faulty goods

If the goods you receive are damaged or faulty, please contact us using this form within 30 days of receipt of the goods and we will organise replacements.



We only exchange items if they are defective or damaged. Please contact us using this form within 30 days of receiving the goods and we will organise replacements.


7. Accounts

If you create an account, it is your responsibility to maintain the confidentiality of your username and password. You are responsible for all activities that occur under your account or password and you will remain liable if someone else uses your shopping account and/or personal information unless you can prove that such use was fraudulent.

You agree that the information you provide when you register is true, accurate, current, and complete in all respects. You are responsible for keeping your registration information up to date. We may also change registration requirements from time to time.

We reserve the right to end our agreement with you and may suspend your account if we have reason to suspect you are about to become insolvent or are about to engage in fraudulent or illegal activity on www.theposterpoint.co.uk. We will suspend your account if you fail to make payment to us when due or if you breach our terms and conditions.


8. Accuracy, completeness and timeliness of information

The information and data on our website is to the best of our knowledge accurate. However, we do not guarantee that the site is free of errors. We reserve the right to make changes to our site, policies, and these terms and conditions of use, at any time and at our sole discretion, without any notification.


9. Modifications to the service

We reserve the right to remove or edit content, to discontinue any product, and to modify or discontinue our website or services (or any part or content of these) without notice at any time.

We shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the service.


10. Product descriptions

We have a legal duty to supply goods that conform with their descriptions on the website. We have made every effort to display the colours and designs of our posters as accurately as possible. However, every computer, phone and tablet screen displays colours and images differently, as do different web browsers. As a result, we cannot be held liable for any differences between the image and the actual product. If for any reason you are unhappy with a product, we operate a no-quibble returns policy.


11. Errors, inaccuracies and omissions 

Occasionally our website may contain typographical errors, inaccuracies or omissions in product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information is inaccurate, at any time and without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information on this website, including pricing information, except as required by law. An update or refresh date on the website should not be taken to indicate that any information on the website has been modified or updated.


All rights, including copyright, in the content of www.theposterpoint.co.uk web pages are owned or controlled by The Poster Point Group Limited. You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all materials and/or content made available as part of your use of this website will remain vested in us at all times.

You agree not to copy, reproduce, duplicate, transmit, publish, display, distribute, commercially exploit or create derivative works of any of the content on www.theposterpoint.co.uk web pages, including the product images, product descriptions, The Poster Point logo or the products themselves.

You may download images from our site for sharing on social media such as Pinterest, Facebook and Instagram, provided you credit The Poster Point as the copyright owner of the material.


Links from our website: Some of our pages and products include links to other websites and resources. We do not have any control over the content of those sites or resources and are not liable in any way for their content, products or services. Please note that once you leave our website or are redirected to a third-party website or application, you are no longer governed by these terms and conditions or our website’s privacy policy.

Links to our website: You may link to any page of our website as long as you do it in a way that is fair, legal and does not damage or take advantage of our reputation. Please notify us of links you have created using this form. You may only establish links; you may not frame our website on your site. You must not establish a link that suggests we approve or endorse your organisation unless we give you permission to do so. We reserve the right to withdraw linking permission without notice. 


14. User comments, feedback and other submissions

If, at our request, you send submissions (for example competition entries), or without a request from us you send creative ideas, proposals, or other materials, whether online, by email, by postal mail, or by any other medium, including all social media, you agree that the submissions will be considered non-confidential, non-proprietary and we will have the right to edit, copy, publish, distribute, translate and otherwise use the submissions in any medium without restriction.

We are under no obligation to maintain any comments in confidence, to pay compensation for any comments, or to respond to any comments. We have the right to remove any material you post on the website at our sole discretion.

You are solely responsible for any comments you make and their accuracy. You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments.

We will not be responsible or liable to you or any third party for the content or accuracy of any materials posted by you or any other user of the website. You agree to be responsible to us for, and indemnity us and keep us indemnified against, all costs, damages, expenses, losses and liabilities incurred and/or suffered by us as a result of any claim in respect of your use of the services.


15. Personal information and privacy

Your submission of personal information through our store is governed by our privacy policy. We treat your personal information with care. We are committed to protecting your privacy and honouring the integrity of your personal information. We will never send you marketing emails or pass on your details to third parties for marketing purposes without your permission.

Our privacy policy can be read here if you would like more information on how we collect and protect your information.


16. Disclaimer of warranties, limitation of liability

We make no warranty that the website and the quality of any products, services, information or other material purchased or obtained by you will meet your expectations, or that your use of our website will be uninterrupted, timely, secure or error-free, or that any defects will be corrected. We do not warrant that the results obtained from using the service will be accurate or reliable, or that the site or server, or email sent from the website, is free of viruses or bugs.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. This does not affect your statutory rights as a consumer, nor does it affect your contract cancellation rights.

In no case shall The Poster Point Group Limited, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, in connection with our website. This includes without limitation lost profits, lost revenue, lost savings, damage to property, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.

To the maximum extent permitted by law, we disclaim any and all warranties of any kind, whether express or implied in relation to the products. Nothing in the conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.


17. Severability

In the event that any provision of these terms and conditions of service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these terms of service, such determination shall not affect the validity and enforceability of any other remaining provisions.


18. Entire agreement

Our failure to exercise or enforce any right or provision of these terms and conditions of service shall not constitute a waiver of such right or provision.

These terms and conditions of service and any policies or operating rules posted by us on this site or in respect to the service constitutes the entire agreement and understanding between you and us and govern your use of the service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the terms of service).

Any ambiguities in the interpretation of these terms of service shall not be construed against the drafting party.


19. Governing law

These terms and conditions and any separate agreements by which we provide you with goods and services shall be governed by and construed in accordance with English law, and in the case of any sort of dispute you irrevocably submit to the exclusive jurisdiction of the courts of England.